Shipping policy


  1. We highly recommend opting for pickup for all orders wherever possible, rather than delivery.
  2. We can assist in arranging doorstep delivery through our trusted outsourced delivery partners.
  3. Delivery is available in two time slots:
    • 11:00 AM – 3:00 PM
    • 4:00 PM – 8:00 PM
      Your order may be delivered at any time within the selected time slot.
  4. Cash on Delivery (COD) is not available. 
  5. Please note that delivery is subject to external factors beyond our control. We cannot be held responsible for delays caused by heavy rain, natural calamities, national bandhs, election-related restrictions, curfews, traffic congestion, festivals, regulated traffic movements, or any other circumstances that may affect delivery.
  6. The person receiving the order is responsible for checking that the order specifications, design, and overall condition are correct at the time of delivery or pickup. Any concerns regarding damage or incorrect specifications must be raised immediately at the time of delivery/pickup. Subsequent claims may not be entertained.
  7. Due to the delicate nature of our products, minor movement or damage to delicate elements such as garnishes, macarons, cocoa butter chips, or minor surface cracks may occur during transit, particularly due to road conditions. These transit-related risks are unavoidable and will not generally qualify for a replacement. Our team will, however, make every effort to ensure your order reaches you in the best possible condition.
  8. In the event of spillage or significant damage caused during delivery/transit, Tuileries Patisserie’s liability will be limited to the logistics fee paid to us, provided it is established that the product was dispatched from our outlet in proper condition.
  9. Deliveries are made only on the date specified in the order. Available delivery dates are listed on our website, and customers are requested to carefully select the correct date while placing their order.
  10. Please ensure that you are available and contactable during the selected delivery slot and that someone is present at the delivery address to receive the order.
  11. If no one is available to receive the order, our delivery partner will make reasonable efforts to leave it in a safe and appropriate place, such as with a neighbour, security guard, caretaker, or at the provided address. We are unable to retain the order for a subsequent delivery attempt. Once the order has been delivered, Tuileries Patisserie cannot be held responsible for any damage, deterioration, or mishandling thereafter.
  12. If you would like your order delivered to a place of work, reception desk, courier point, or similar location, we are happy to accommodate this where feasible. However, once the order has been handed over, Tuileries Patisserie cannot accept responsibility for its subsequent handling, storage, or treatment. Our delivery partners are instructed on the appropriate handling of all orders and will communicate the same to any receiving staff, caretakers, or workers where applicable.
  13. All our products are perishable, non-reusable, and made to order. Therefore, as a general policy, refunds or replacements cannot be offered once an order has been sold and delivered.
  14. Any change to the delivery address or selected delivery slot must be requested at least 12 hours prior to the delivery date.
  15. Changes to the delivery address or delivery slot cannot be accommodated once the delivery slot has commenced.